Request Data Deletion

CreatifyHQ fully supports your right to erasure under GDPR (Article 17), CCPA, PIPEDA, and all other applicable data protection laws. You can delete your data at any time — no waiting period, no retention fee, no questions asked. This page explains every method available to you.

1. Delete Your Entire Account

This is the fastest way to permanently remove all your data from CreatifyHQ. Here are the step-by-step instructions:

1. Log in to app.creatifyhq.com
2. Click your name or avatar in the top-right corner of the dashboard
3. Go to Settings → Security
4. Scroll to the bottom of the page to the "Danger Zone" section
5. Click "Delete Account" (red button)
6. A confirmation dialog will appear. Type your email address to confirm you understand the action is permanent
7. Click "Permanently Delete My Account"
8. You will be logged out immediately. Your data deletion will begin and complete within 30 days

2. What Gets Deleted — and What Doesn't

✅ Deleted Within 30 Days

• Your account profile (name, email, password hash)
• All AI-generated posts and drafts in your content library
• Your voice training data and personality profile
• All publishing history and scheduled posts
• All connected social media OAuth tokens
• Your notification and appearance preferences
• Your usage data and analytics tied to your account
• Any Zernio Profile Keys linked to your account

⏳ Retained as Required by Law

• Billing records — retained for up to 7 years as required by financial and tax regulations. These records include subscription dates, amounts paid, and Stripe Customer ID. They do not include your content, voice data, or social connections.
• Aggregated, anonymised analytics — statistical data that cannot be traced back to you individually (e.g., "user from Canada used the LinkedIn generator") may be retained for platform improvement purposes.

❌ Not Deleted by Us

• Posts already published to social platforms — once a post is published to Instagram, LinkedIn, Twitter/X, etc., CreatifyHQ cannot delete it. You must log in to each platform directly to remove published posts.
• Stripe payment records — your payment history is stored by Stripe under their own data retention policies. Contact Stripe support at support.stripe.com to request your Stripe data.

3. Disconnect a Social Media Account

If you want to remove CreatifyHQ's access to one specific social platform without deleting your entire account:

1. Log in to app.creatifyhq.com
2. Go to Dashboard → Connections
3. Find the platform you want to disconnect
4. Click the Disconnect button next to that platform
5. Confirm the disconnection when prompted

After disconnection, CreatifyHQ immediately deletes the OAuth access token and refresh token for that platform. We can no longer publish to that account.

We recommend also revoking access directly on the social platform:

• Facebook/Instagram: Facebook Settings → Apps and Websites → Remove CreatifyHQ
• LinkedIn: LinkedIn Settings → Privacy → Data privacy → Other applications → Remove
• Twitter/X: X Settings → Security → Connected apps → Revoke access
• Google (YouTube): Google Account → Security → Third-party apps → Remove CreatifyHQ
• TikTok: TikTok Settings → Privacy → Manage app permissions → Revoke

4. Facebook / Instagram Specific Deletion

This section is specifically for users who connected their Facebook or Instagram account to CreatifyHQ. Meta (Facebook/Instagram) requires us to provide a clear data deletion process for apps connecting to their platforms.

Option A — Delete via CreatifyHQ (Recommended)

1. Log in at app.creatifyhq.com
2. Go to Settings → Security → Delete Account (deletes all data), or
3. Go to Dashboard → Connections → Disconnect Facebook / Instagram (removes only that connection)

Option B — Delete via Facebook Settings

1. Go to Facebook Settings → Apps and Websites
2. Find "CreatifyHQ" in the list
3. Click Remove and confirm

Option C — Email Request

Email [email protected] with the subject "Facebook/Instagram Data Deletion Request" and include the email address associated with your CreatifyHQ account. We will process your deletion within 30 days and send a confirmation.

After any of these actions, CreatifyHQ will no longer have access to your Facebook or Instagram account. All data previously collected from or about that account (profile identifiers, post history, OAuth tokens) will be deleted within 30 days.

5. Delete Your Voice / Personality Profile

If you want to remove your AI voice profile without deleting your entire account:

1. Log in at app.creatifyhq.com
2. Go to Dashboard → Create
3. Find the Voice Profile section
4. Click Delete Voice Profile to remove all training data and the associated personality profile

Once deleted, AI content generation will revert to general-purpose content without personalised voice matching until you create a new voice profile.

6. Can't Log In? Request Deletion by Email

If you have lost access to your account and cannot log in to initiate a self-service deletion, you can request account deletion by email:

• Email: [email protected]
• Subject: "Account Deletion Request"
• Include: The email address associated with your CreatifyHQ account, and any other identifying information that helps us locate your account

We will verify your identity and process your request within 30 days. We may ask you to verify ownership of the email address before proceeding.

7. Deletion Timeline

Action	Timing
Account login access revoked	Immediately upon deletion request
OAuth tokens for social platforms deleted	Immediately upon deletion request
Subscription cancelled (if active)	Immediately — no further charges
Content library, voice profiles, schedules, analytics	Within 30 days
Account profile (name, email, hashed password)	Within 30 days
Deletion confirmation email sent to you	Within 5 business days of completion
Billing records (retained for legal compliance)	Retained 7 years; then purged

8. Contact

For any data deletion queries, confirmation requests, or difficulties with the self-service process:

• Email: [email protected]
• Response time: We acknowledge all requests within 24 hours and respond fully within 30 days