Your right to erasure is important to us. This page explains how to delete your account, specific data, or individual social platform connections — and exactly what happens when you do.
Last updated: April 9, 2026
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CreatifyHQ fully supports your right to erasure under GDPR (Article 17), CCPA, PIPEDA, and all other applicable data protection laws. You can delete your data at any time — no waiting period, no retention fee, no questions asked. This page explains every method available to you.
This is the fastest way to permanently remove all your data from CreatifyHQ. Here are the step-by-step instructions:
⚠️ This action is permanent
Deleting your account cannot be undone. All your generated content, voice profiles, schedules, and connections will be permanently erased. If you have an active paid subscription, it will be cancelled immediately and no further charges will be made. We do not provide refunds for unused days in the current billing period, except where required by law.
If you want to remove CreatifyHQ's access to one specific social platform without deleting your entire account:
After disconnection, CreatifyHQ immediately deletes the OAuth access token and refresh token for that platform. We can no longer publish to that account.
We recommend also revoking access directly on the social platform:
This section is specifically for users who connected their Facebook or Instagram account to CreatifyHQ. Meta (Facebook/Instagram) requires us to provide a clear data deletion process for apps connecting to their platforms.
Email [email protected] with the subject "Facebook/Instagram Data Deletion Request" and include the email address associated with your CreatifyHQ account. We will process your deletion within 30 days and send a confirmation.
After any of these actions, CreatifyHQ will no longer have access to your Facebook or Instagram account. All data previously collected from or about that account (profile identifiers, post history, OAuth tokens) will be deleted within 30 days.
If you want to remove your AI voice profile without deleting your entire account:
Once deleted, AI content generation will revert to general-purpose content without personalised voice matching until you create a new voice profile.
If you have lost access to your account and cannot log in to initiate a self-service deletion, you can request account deletion by email:
We will verify your identity and process your request within 30 days. We may ask you to verify ownership of the email address before proceeding.
| Action | Timing |
|---|---|
| Account login access revoked | Immediately upon deletion request |
| OAuth tokens for social platforms deleted | Immediately upon deletion request |
| Subscription cancelled (if active) | Immediately — no further charges |
| Content library, voice profiles, schedules, analytics | Within 30 days |
| Account profile (name, email, hashed password) | Within 30 days |
| Deletion confirmation email sent to you | Within 5 business days of completion |
| Billing records (retained for legal compliance) | Retained 7 years; then purged |
For any data deletion queries, confirmation requests, or difficulties with the self-service process:
Need help with deletion?
Email us at [email protected] — we respond within 24 hours.