We use a minimal, purposeful set of cookies. This policy tells you exactly what they are, why they exist, and how to control them.
Effective: May 1, 2026 · Last updated: April 9, 2026
Contents
This Cookie Policy explains how CreatifyHQ ("we," "us") uses cookies and similar tracking technologies on our marketing website at creatifyhq.com and our web application at app.creatifyhq.com. This policy should be read alongside our Privacy Policy.
Cookies are small text files placed on your device (computer, phone, or tablet) when you visit a website. They are widely used to make websites work more efficiently, remember your preferences, keep you logged in, and provide reporting information to site operators.
Alongside traditional cookies, we also use localStorage and sessionStorage — browser storage technologies that function similarly but are never transmitted over the network. They are stored entirely on your device and can be cleared through your browser settings.
We do not use advertising cookies, cross-site tracking pixels, retargeting cookies, or any technology that tracks you across websites you visit outside CreatifyHQ.
We use cookies and browser storage for the following purposes:
Below is our complete, up-to-date inventory of all cookies and browser storage used by CreatifyHQ:
These are required for the Service to function. They cannot be disabled without breaking core functionality. No consent is required for these cookies under applicable law.
| Name | Type | Purpose | Duration |
|---|---|---|---|
| creatify_auth | localStorage | Stores your JWT authentication token to keep you logged in to the dashboard. Contains encrypted user identity only — no password or payment data. | Until you log out or clear browser storage |
| creatify_onboarding | localStorage | Tracks whether you have completed the onboarding wizard so it is not shown again after your first visit. | Permanent until cleared |
These cookies remember your preferences to enhance your experience. Disabling them means your preferences reset on each visit.
| Name | Type | Purpose | Duration |
|---|---|---|---|
| creatify_appearance_prefs | localStorage | Stores your appearance settings (theme: light / dark / system). | Permanent until cleared |
| creatify_notification_prefs | localStorage | Stores your notification preferences (email alerts for publish success/failure, trial reminders, etc.). | Permanent until cleared |
| creatify_first_create_visit | localStorage | Tracks whether this is your first visit to the Create page, used to show first-time guidance tooltips. | Permanent until cleared |
These cookies help us understand how visitors use our marketing website. All data is anonymised and aggregated. Your consent is required for these cookies under GDPR.
| Name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics 4 | Distinguishes unique visitors. Used to calculate session counts and page view data. | 2 years |
| _ga_CDXC9Y5KCR | Google Analytics 4 | Maintains session state for the specific GA4 property. | 2 years |
| _gid | Google Analytics 4 | Distinguishes unique visitors. Refreshes each session. | 24 hours |
These cookies are set by Tawk.to to enable the live support chat widget on our marketing website. Your consent is required for these cookies under GDPR.
| Name | Provider | Purpose | Duration |
|---|---|---|---|
| TawkConnectionTime | Tawk.to | Tracks the connection time for the live chat session. | Session |
| ss, sc, sr (Tawk session) | Tawk.to | Maintains chat session state and visitor identification for returning users. | 6 months |
Some cookies are set by third-party services embedded on our site. These services have their own privacy and cookie policies:
We have no control over the cookies placed by third-party services beyond enabling or disabling those services entirely. We do not use any advertising networks, social media tracking pixels, or retargeting services on our marketing website.
When you first visit creatifyhq.com, a cookie consent banner is displayed. You can accept all cookies, or choose to accept only strictly necessary cookies. Your choice is saved in your browser and you can change it at any time by clicking the "Cookie Preferences" link in the footer.
You can control and delete cookies through your browser settings. Note that disabling cookies may affect the functionality of the Service (particularly authentication and preference storage).
To opt out of Google Analytics tracking across all websites, install the Google Analytics Opt-Out Browser Add-on. You can also set your analytics preference in the cookie consent banner on our site.
To opt out of Tawk.to's tracking, visit tawk.to/opt-out/.
Some browsers include a "Do Not Track" (DNT) feature that sends a signal to websites requesting that you not be tracked. There is currently no industry-standard for how websites should respond to DNT signals. CreatifyHQ does not currently respond to DNT signals differently from normal browsing. However, we do not engage in cross-site behavioural advertising regardless of DNT status.
We may update this Cookie Policy from time to time. Changes will be posted on this page with an updated effective date. If we make material changes, we will notify you by email and/or via the cookie consent banner on our website.
Questions about our use of cookies? Email us at [email protected].
Questions about cookies?
Email us at [email protected] or visit our contact page.